Salesforce

MAXIMIZE FROM YOUR INVESTMENT IN SALESFORCE AND CRM INITIATIVES

Salesforce.com is a leader in the enterprise cloud computing industry. Your organization can have a higher ROI if you leverage the broader set of capabilities that Salesforce products have to offer. Every organization has its own distinctive set of business processes, corporate culture, and data management challenges, which is why AppsShop believe that a one-approach-for-all usually isn’t the best solution. A CRM implementation that truly maximizes the value of your investment in salesforce.com requires the expertise of a team with deep knowledge of the platform and relevant industry experience.

AppsShop is focused on delivering innovative solutions utilizing Salesforce and the Force.com platform and helping organizations of all sizes derive insight and intelligence from their data and technology investments.

Deployment and Adoption of successful CRM is a complex process that requires careful design and leadership. CRM is a business and cultural transformation. At AppsShop, we focus on both the technical and organizational aspects of your project to help drive the results you expect from your CRM. Leveraging key features in Salesforce.com we help transform your business processes to maximize your Salesforce.com results. Key areas are:

Marketing – Campaigns, Leads
Sales – Accounts, Contacts, Activities
Customer Support – Cases, Solutions
Analytics – Dashboards, Reporting, Forecasting
Force.com Development – anything else your organization needs
User & Administrator Training

AppsShop’s Customer-focused and Outcomes-Driven Salesforce Solutions Help You:

Customize Salesforce to your unique business needs
Overcome the challenges of Salesforce implementation
Perform application integration with other business or mobile apps
Manage emergency and scheduled maintenance and support
Free IT people for other projects
Avoid costly rework through effective Salesforce implementation
Use expert review to validate design, application development and deployment decisions
Identify design improvements early
Know you’re on the right track through Salesforce consulting

AppsShop helps customers achieve impressive ROI through comprehensive set of services, including:

Implementation
Development
Managed Services for both Business & IT
Data Integration

To speak with a Salesforce Sales Cloud specialist,contact us directly

SALESFORCE IMPLEMENTATION

IMPROVE MARKETING, SALES AND SUPPORT EFFECTIVENESS

Our Salesforce implementation consultants focused to understand the uniquely diverse business processes of each and every company they’ve worked with in order to provide the best possible Salesforce implementation solution for that organization.

AppsShop specializes in implementation of both the Sales Cloud and Service Cloud bringing you closer to your customers and their needs as well as providing your sales team the necessary tools to increase leads and focus on generating quality sales relationships.

We will setup, configure and customize Salesforce to support your business needs. Email templates, workflows and approval processes will be created for business process automation. We will create highly effective custom reports and dashboards to give you better insight into your business.

Check more details on Sales and Service Clouds

Salesforce Sales Cloud

IMPROVE PIPELINE VISIBILITY, CONFIDENTLY MAKE YOUR TARGETS AND GROW YOUR BUSINESS

Improve sales productivity, boost win rates, grow revenue. With Salesforce Sales Cloud you get all the CRM capabilities you need to connect with customers and close bigger deals faster, anytime, anywhere.

Social Accounts & Contacts

Knowing your customer is key to making the sale, and Sales Cloud’s social intelligence capabilities make gaining insights on popular social channels like Facebook, Twitter, LinkedIn, and YouTube easy. What’s more, a customer’s (or potential customer’s) social media AND contact info are all accessible directly from within Salesforce in the same place, enabling you to sell more effectively!

Chatter

Your coworkers are a valuable resource when it comes to information, and Chatter gives you instant access to their knowledge base within a simple chat format. Get expert advice, access critical information, get updates on leads and sales, and more with Salesforce Chatter from anywhere.

Data.com

Keep your contacts and company profiles current and accurate, ensure your data is always clean and duplicate-free, and pull targeted lists for your marketing campaigns all directly within Salesforce with Data.com.

Approvals & Workflow

Quickly design and run any business process using Visual Workflow’s drag-and-drop simplicity and Manage approvals from Chatter in real-time. Sales Cloud makes getting approvals fast and easy!

Analytics

Smarter decisions are just easier to make when you have the right tools. Salesforce Sales Cloud gives you insightful information and up-to-the-second details about your business with Dashboards and even more focused, detailed data with Reports. Enterprise Analytics gives you the ability to report on sales, service, custom apps, and even third-party data.

Files & Libraries

Sharing and discussing your files, publishing them, and tracking their content is now even easier with Sales Cloud. You’ll be able to quickly find what you need, share it in a secure environment, and if you so choose, you can elect to receive alerts when your files are changed or updated.

Partner Management

Build loyalty with your business partners and collaborate more effectively to drive more deals within the Partner Portal. Link your Salesforce to theirs and discuss opportunities, leads, and more with Salesforce-to-Salesforce.

Mobile

Sales Cloud gives you the power to stay connected anywhere you go. Respond to new leads, log calls, manage opportunities, check dashboards, and more all from your mobile device. And collaborating with your team back at the office is a breeze with Chatter for mobile, giving you the tools you need to make the sale no matter where you are.

Marketing & Leads

Generating a successful marketing campaign among multiple channels—including social media—doesn’t have to be difficult. Sales Cloud gives you the tools you need to develop a smart campaign strategy through insights and reporting to help you make informed decisions that will positively affect your company’s bottom line.

Opportunities & Quotes

See detailed information about the opportunities and quotes your team is working on. Everything from the stage your deals are in to products, competition, quotes, and conversions are all accessible from Salesforce and in your live Chatter feed.

Email & Calendar Integration

Whether your team members use Outlook or Gmail, both email and calendar programs integrate seamlessly with Salesforce and gives your team a synced version of their emails and events with Accounts and Contacts. All this happens automatically, behind the scenes in Salesforce, leaving your sales team to focus on what they do best.

Forecasting

Accurate forecasting has never been simple, but Salesforce seems to make it a science with all of its data-crunching capabilities. See in-line editing and override visibility, utilize multi-currency support, view custom forecast categories, and get a complete, real-time view of your team’s forecasts with Sales Cloud.

AppExchange

Make your Salesforce work even more powerfully with the world’s leading cloud apps marketplace! Enhancing your Salesforce experience with the AppExchange is fast and easy! With over 800 business apps and counting, there’s sure to be an app for whatever you need—and if there’s not AppsShop can help develop a custom solution to increase the productivity of your business! Check out all our Salesforce Apps, or Browse all AppExchange Apps.

To speak with a Salesforce Sales Cloud specialist,contact us directly

Salesforce Service Cloud

GAIN DEEPER VISIBILITY INTO ALL CUSTOMER INTERACTIONS AND INCREASE CUSTOMER SATISFACTION AND CALL CENTER EFFICIENCY

Transform your customer experience and build great customer connections with Service Cloud. From the contact center to self-service communities, social media and beyond, Service Cloud is changing the game in customer service.

Social Contact Center

Keeping both your customers and your service agents happy is easy with Service Cloud’s fully integrated contact center. Incoming cases can be tracked through traditional channels and now through social channels as well. Service Cloud gives your team the power to quickly route and escalate cases through your system. And, your customers’ social profiles can be utilized to strengthen your team’s support efforts and create a more positive experience for your customers allowing your team to close more cases with better results.

Social Customer Service

Customer questions and comments can come from anywhere, including social media channels. So make them part of your team’s case queue! Route them through one central hub, monitoring and prioritizing conversations based on sentiment and influence. Insights into your customer’s perspective can be gained from their social profiles to better answer their questions and deliver faster responses.

Visual Workflow

Create and manage simple or complex support processes with Service Cloud’s Visual Workflow system. Utilizing a point-and-click method, Visual Workflow allows you to develop consistent, speedy responses across all customer service channels. From routing service agents through a call (known as call scripting) or helping customers via a self-help feature on your website to managing quotes and resolutions, Visual Workflow makes quality control for your service team easy.

Dashboards & Reports

See all of the customer service metrics that are important to you and your service team. No complicated setup, just simple, point-and-click access to the stats you need. Customize your data output with dashboards and reports, or modify existing data spreads with no need to contact IT.

AppExchange

Make your Salesforce work even more powerfully with the world’s leading cloud apps marketplace! Enhancing your Salesforce experience with the AppExchange is fast and easy! With over 800 business apps and counting, there’s sure to be an app for whatever you need—and if there’s not, AppsShop can help develop a custom solution to increase productivity and serve your customers better!

Self Service

Empower your customers to access their service case status and updates themselves 24/7. Enable them to search the knowledge base for the answers they’re looking for without ever having to contact a service rep. Instantly, your customer service costs go down while your “happy customer” count goes up!

Knowledge

Good knowledge is essential to success, but it doesn’t have to be hard to find. Service Cloud gives your team access to valuable information wherever it lives—Google searches, social media, fellow employees, business partners, self-service website queries, and more—all for the benefit of your contact center and your customers!

Live Agent Web Chat

Give your customers answers fast with instant live chat capabilities direct from your website to your contact center. Live Agent is pre-integrated with Service Cloud so there’s nothing to install. Your team can offer real-time responses to your customers resulting in a better user experience and higher customer loyalty.

Chatter

Collaborate, share information, get input from peers all with Chatter, the instant messaging tool that completely integrates with Salesforce. Your agents can customize their Chatter feeds to suit their individual needs, allowing them to see only the information they value most.

Email

Use your email like the service tool it was designed to be—only better—with Service Cloud. Quickly create and assign cases from your incoming mail and respond to customer requests in a timely, organized manner. Create informative, on-brand emails and track them from “send” to resolution in one console.

Mobile

With Service Cloud’s mobile capabilities, your service center is with you wherever you go! Follow your critical cases and get up-to-date performance metrics anytime, anywhere. Need more mobile functionality? No problem! Check out the field service apps available on the AppExchange!

To speak with a Salesforce Sales Cloud specialist,contact us directly

SALESFORCE BUSINESS MANAGED SERVICES

ENHANCE YOUR SALESFORCE.COM USER EXPERIENCE AND BUILD COMPETITIVE ADVANTAGE

Whether your instance of Salesforce.com is new to the organization or a “mature” system with months’ or years’ worth of data, having an experienced administrator at the helm is invaluable. Too often, deployed systems organically grow from simple, point solutions to complex, mission critical applications that are difficult to integrate or report from. The relative ease-of-use of Salesforce.com makes this a common experience.

Our team of Salesforce.com Administrators is able to readily assess and recommend approaches to simplify and streamline your Salesforce.com deployment. We work side-by-side with business owners and subject matter experts to deliver a usable and scalable system that is a valued tool for growing your business.

After we conduct a brief initial business and Salesforce assessment to be sure we fully understand your environment, we can provide your team with any or all of the following AppsShop Value-Added services:

Perform an initial assessment of your Salesforce.com instance
Perform regular Salesforce Health Checks
Provide New Salesforce Features recommendations from Salesforce’s updates
Recommend a punch list of simple changes to streamline your Salesforce solution and/or maximize its potential
Provide a hit-list of quick-to-deliver items to enhance your user experience
Recommend supporting tools & technologies to enable Salesforce.com’s continued use as your business grows
Configure and customize key Sales and Service Cloud features
Develop & conduct specialized training sessions as needed to support existing administrator resources
Develop and implement advanced reporting solutions which will transform your Salesforce.com instance from a simple database into a business intelligence tool; Develop Custom List Views, Reports and Dashboards

Detailed Salesforce Administrator Services:

Security and data access; role hierarchies, record and object access, field level security
Managing data; cleansing, transfer, import
Customization; page layouts, custom and formula fields, Picklists, Lookups
Organization administration
Implementing Business Processes; workflow, workflow approvals
Data management, validation and utilities
Dashboard, analytics and reporting; filters, report builder, building dashboards, custom reports
AppExchange application setup and integration
Maintain and customize Sales Cloud, Service Cloud, Chatter and other Salesforce applications
Increasing user adoption; training, administrator training
Implement management mandates with workflow and formulas; automation and workflow rules, lead and case automation
Collaboration; Chatter and Chatter Free
Email administration and email templates
Enhancing productivity; ease of use
Management analytics for areas requiring optimization
Tracking tasks and events
Sales administration
Marketing Cloud administration
Service and support administration
Partner Management administration

We provide Salesforce Administrator Services and Admin support are provided to our clients in the following:

Remote on-demand Salesforce Administrator
Onsite Salesforce Administrator
Contract full-time Salesforce Administrator (remote or on-site)
Contract part-time Salesforce Administrator (remote or on-site)

To speak with a Salesforce Sales Cloud specialist,contact us directly

SALESFORCE DEVELOPMENT

SKILLED AND RELIABLE PARTNER WHO CAN OVERCOME YOUR SALESFORCE.COM CHALLENGES

Force.com platform is the fastest path to custom applications development. Application development on the Force.com platform can become complex, time consuming and expensive for organizations and AppsShop can help you accelerate custom application development on Force.com while saving over 50% in costs.

We offer a full range of Salesforce developer services that focus on all top cloud platforms such as Force.com and Amazon Web Services. Our teams of Salesforce developers strive to fully understand the vision of our clients and develop high-quality solutions that align with their specific business objectives and budget.

Custom Cloud & Force.com Development

Custom Objects, Formulas, and Workflow

Salesforce provides a native developer environment inside the user interface for quick development tasks like calculations. AppsShop’s Salesforce developers utilize the latest technology and skill sets in order to get your Salesforce environment running at full capacity and optimum efficiency for your organization.

Apex

The Force.com platform runs on the Apex programming language, which is quite similar to the Java programming language. Made of compiled code, this technology can be used to modify Salesforce or create all-new applications on the Force.com platform. Apex is mostly used to develop database triggers and often to perform data-intensive tasks, scheduled jobs, or complex web service integrations.

Visual Force

Visual Force enables Salesforce developers to have complete control over the user experience, giving them the ability to create an entirely customized look and feel. Visualforce technology is also used by Salesforce to develop Force.com Sites which developers can integrate with Salesforce on the Force.com platform.

Database.com

The diversity of Database.com makes building next-generation business applications in the cloud simple. Apps that run natively can be connected using Database.com’s Salesforce developer SDK’s and API’s, and they can be integrated into mobile platforms. Database.com includes a social data model that simplifies building apps with profiles, status updates, news feeds, and groups. Building your database in the cloud is possible with Database.com and can include a wide array of features like tables, fields, and relationships. It’s massively scalable, systematically backed-up, and automatically upgrades.

AppsShop can build your apps in any programming language and run them on any platform or device, like an iPhone or iPad, Android, or Blackberry. They can all securely access Database.com through standards-based APIs.

To speak with a Salesforce Development expert, contact us directly.

SALESFORCE DATA MIGRATION

CLEAN DATA AND ITS AVAILABILITY IS A KEY TO ADOPTION OF YOUR CRM APPLICATION

Data Migration is Essential, You can control the Cost

It’s natural for a business’ infrastructure to see various changes such as CRM upgrades, consolidation, relocation and storage optimization. All such changes demand the need to transfer data. Businesses realize data migration is inherently a complicated, expensive and risky proposition. The need for professional expertise to handle the data migration is critical for smooth operations of the business undergoing data migration.

Helping you move your data

AppsShop ensures your data migration project moves rapidly, is cost-effective, incurs minimum maintenance overlap expenditure, and avoids or minimizes outages (planned or unplanned). AppsShop’s data migration services are part of our Technology Integration Services. The solution includes:

Legacy system modernization
Enterprise application consolidation, implementation or upgrade for ERP, CRM and other SaaS Applications
Master data management implementation

We understand the complexities associated with data migrations. We use proper methodologies, use the “right” tools and provide data quality focus supported by experienced implementation team. AppsShop can help you breaking your budget.

Maximum Performance, Minimal Disruption

AppsShop offers the professional expertise to circumvent the risks and costs associated with data migration. Drawing on the most qualified, trained and experienced experts in the industry. AppsShop’s data migration services ensure your performance and application availability is as unaffected by the process as possible.

Best Practices & Data Conversion Tools

We use industry best practices and leverage state-of-the-art tools rendering the most efficient data migration solutions. We use a suite of tools and have corresponding methodologies at our disposal that are specially customized for use on your conversion projects. Our suite of data conversion services include:

Initial Planning and Estimation
Data Structure Analysis and documentation
Data Cleansing for duplicates or unwanted data
Data Conversion Programming
Interface Analysis and Programming
Data Warehouse and CRM Database Population

To speak with a Salesforce Data Migration, contact us directly